Frequently asked questions

Can I pay online?

Not yet. You place the order and we contact you to arrange bKash, Nagad or a card — or you pay the courier at the door. Nothing is charged when you press the button, and the confirmation says so.

Do I need an account?

Not to order, not to track one, and not to return something — for those two the order number and the phone number on the order are enough, on Track an order. An account keeps every order in one place and is the only way to write a review, because a review carries a name.

Will you tell me when my parcel ships?

By email, if you gave us one — it is optional at checkout. There is no SMS: we have never had an SMS provider, and we would rather say that than let you wait for a message that is not coming.

Why can I not review something I bought?

A review opens once the parcel has been delivered, and only for the person the order belongs to. That is what makes every review on a product page one from somebody who actually received it.

My review has not appeared.

Somebody reads every one before it goes up. You can see yours, and what we decided about it, under Reviews in your account.

Do you gift wrap?

Yes, free, and you tick the box in your bag before you check out. It is a fabric wrap rather than paper, so it survives the courier and can be reused.